TERMS & CONDITIONS
POSTAGE & PACKING, RETURN & REFUND POLICY Thanks for shopping at Ascot Studios Contemporary Art Gallery website. We specialise in selling original paintings from established collectible artists and the work of talented emerging artists. There is always a wide range of paintings for sale from 20th Century British Artists and International Artists exhibited at our contemporary art galleries in the North West of England, UK. If you are not entirely satisfied with your purchase, we’re here to help.
POSTAGE & PACKING Our charges: See Postage & Package Page (Recorded Delivery & Insurance) These charges are for UK mainland only (excluding Central London). Extra charges may be added for large or heavy consignments to non-mainland destinations or Central London. Your agreement will be sought first should these apply. Please contact us for costs outside the UK
WE SHIP WORLDWIDE: See Postage & Package Page PLEASE NOTE: we use a courier service that requires a signature on delivery. Signing for receipt of good is acceptance that the goods have arrived in good condition. Therefore, goods must be checked before signing, or marked unchecked next to signature In the event of items being damaged, photographic evidence may be required to show the extent of damage. Please do not dispose of items until we have fully investigated the situation as this may lead to no refund being given or we will be unable to refund the postage charges
DELIVERY TIMES Our aims are: To deliver all items within 2-3 days but please allow up to 14 working days (excluding weekends) If you have any special requirements or urgent delivery dates please contact us prior to placing your order, and please leave a note in the ‘Add special instructions to the seller’ box at time or order
PAYMENT We accept Payment by: Credit or Debit Card (Mastercard, Visa, Switch/Maestro, Amex and more) through the our secure checkout page or using ApplePay. BACS or IBAN we will email the details to you.
RETURNS We genuinely believe you will be delighted with the products you purchase from Ascot Studios, We understand, however, that sometimes a Painting/Art work may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product. Our returns policy is in accordance with the UK Consumer Protection (Distance Selling) Regulations You have 14 calendar days to return an item from the date you received it. You may cancel your order within 7 working days following the day of receipt for a full refund of charges except postage Goods must be returned unused in their original packages You must return the item with the appropriate postage insurance at your own expense, we can not refund if the item is damaged Return the Package to: Ascot Studios, Unit H, Bee Mill, Preston Road, Ribchester, PR3 3XJ
RETURN IN PERSON Gallery Opening Hours: By appointment only during these hours: Monday – Friday: 11am – 4pm Saturday: 12pm – 5pm Contact us to arrange an appointment Tel: +44 (0)1254 878100 Email: info@ascotstudios.com or use our BOOKING FORM
REFUNDS Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies. We can not refund if item is lost or damaged in transit. Please ensure that the correct insurance is taken out and proof of postage obtained.
SHIPPING You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
CONTACT US If you have any questions on how to return your item to us, contact us.
ITEMS NOT ELIGIBLE The following are not eligible for refunds. Sale Items/Discounted Items.
LIABILITY Liability cannot be accepted for any damage caused by use of materials supplied by us
PRICING & PRICE REDUCTIONS/CORRECTIONS Ascot Studios reserves the right to change prices for products displayed at/on the Ascot Studios Website & Gallery at any time, and to correct pricing errors that may inadvertently occur.
CONTENT AND INTELLECTUAL PROPERTY RIGHTS Title, ownership rights, and intellectual property rights in the Content whether provided by us or by any other Content provider shall remain the sole property of us and / or the other Content provider. We will strongly protect its rights in all countries. You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part, except as is expressly permitted in this agreement. You may download or copy the Content only for your own personal use, provided that you maintain all copyright and other notices contained in such Content. You may not store electronically any significant portion of any Content.
COLOUR Although we make every effort to ensure the accuracy of images on our website we cannot guarantee that the colours and appearance of artwork will be identical to the original.
DIMENSIONS Where given, dimensions are approximate sizes.
COPYRIGHT The copyright to the image remains with the artist or the estate of the artist.
WORKS IN OUR POSSESSION Whilst we will endeavour to take all possible care of any works we have in our possession, we cannot be held responsible for any works that are stored with us. All artworks left with us are done so at the artists/owners risk and are not covered under our insurance policy. All works should be insured by the owner/artist. Our insurance policy only covers works that are part of an official exhibition agreed in writing, up to a maximum of 50% of their agreed value. We will not be held responsible for accidental damage, fire, loss, theft, natural disaster or acts of god affecting any work that we are promoting on behalf of the owner/artist and storing in good faith. All artwork that is left with us for over 12 months without prior written agreement will become the property of Ascot Studios.